All clients consent to The Visible Rank Group ’ cancellation and refund policy. This consent is given as soon as all customers avail any of our services and solutions. The following are the details for our cancellation and refund policy
The Visible Rank Group. undertakes all projects under the scope of objectives that determine the direction/route followed by the project. These projects include:
The Visible Rank Group.carefully analyses each project before accepting it, leading to the creation of a comprehensive scope document. This document outlines the project’s goals, major deliverables, crucial milestones, timeline, assumptions, and possible constraints. Upon review and agreement, a formal contract is signed with the client to ensure a clear understanding of project requirements and minimise the risk of project cancellations, reversals, or disputes. The scope document serves as a crucial tool for aligning the expectations of both the client and TVR Group. and promotes clear and effective communication among all parties involved in the project.
In the event that a client wants to cancel a project, they must provide written notice to The Visible Rank as soon as possible. The following cancellation fees will apply in accordance with the Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013:
a. If the cancellation is made more than 14 days before the agreed start date, The Visible Rank will refund all payments made to that point, minus a 10% administration fee to cover costs incurred by The Visible Rank Group.
b.If the cancellation is made within 14 days of the agreed start date, The Visible Rank will keep all payments made to that point, as the project preparations would have already started and significant costs may have already been incurred
The Visible Rank reserves the right to cancel a project at any time if the client breaches any of its obligations under the contract or if The Visible Rank determines that it is not commercially viable to continue with the project. In such circumstances The Visible Rank will refund all payments made to date, minus any costs incurred by The Visible Rank Group in connection with the project.
Refunds will only be made to the original payment method and must be processed within 14 days of the cancellation, in accordance with the Consumer Protection Act . Refunds will be issued in accordance with the terms outlined in this policy and any applicable law.
In the event of a dispute regarding cancellations or refunds, the parties will make a good faith effort to resolve the matter through mediation or arbitration, as agreed in writing. If the dispute cannot be resolved, it may be referred to the relevant courts for resolution in accordance with the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations.
The Visible Rank Group reserves the right to change this policy at any time, with reasonable notice given to clients of any changes. The most current version of the policy will be available on this webpage.
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